About
Built because juggling four tools shouldn't be the job
Most small teams end up running a help desk, an IT ticket system, a CRM, and a spreadsheet for deals: four logins that never share a single customer record. Go1Desk is the one we wished existed: support, internal IT, and a lightweight CRM, built on the same data from day one.
Who it's for
Built for teams like yours
Not every team needs every module, and that's the point.
Small support teams
A handful of agents handling customer email who are tired of a ticketing tool that only does ticketing.
Internal IT, bundled in
Companies that field IT requests from their own staff alongside customer support, and don't want a second system for it.
Small sales teams
Teams that want a real pipeline next to their support queue, not a heavyweight CRM built for a sales org ten times their size.
Growing SMBs
Companies consolidating out of spreadsheets and shared inboxes into one real system, without an enterprise price tag or rollout.
Why Go1Desk
What actually makes this different
One login, not four
Support, IT, CRM, and deals share the same contact record instead of living in separate tools that never agree with each other.
Access rules enforced for real
Who can see what is checked in the database query, not just hidden in the UI. A member restricted to "own tickets only" can't find another ticket by guessing a URL.
Only pay attention to what you use
Don't need CRM or Deals yet? Turn them off from Settings and they disappear from the sidebar and every form, with nothing deleted if you turn them back on.
Pricing that doesn't need a sales call
Per-seat, published, and the same price whether you're the first customer or the thousandth. Talk to us only if you actually want to.
Fit check
Best for, and not yet for
An honest read before you sign up, not after.
Go1Desk is a good fit if you’re…
- A support team that wants tickets, internal IT requests, and a lightweight CRM without three separate logins
- A property or IT services business that wants custom record types (buildings, units, assets) linked directly to tickets
- A team that wants to be running for real within a day, not weeks of setup or a sales-led rollout
- A small team that wants predictable, published per-seat pricing instead of a quote
Not yet the right fit if you need…
- Teams that need live chat or WhatsApp/social messaging as a primary support channel today
- Teams that want AI-drafted replies, automatic triage, or AI ticket summaries
- Enterprise buyers who need SSO/SAML, SCIM provisioning, or multi-step approval workflows
- Teams that need a marketplace of third-party integrations out of the box
Curious what’s actually enforced under the hood? See the security page.
See if it fits your team
Free to start, or click through a live demo scoped to any plan first.