Legal
Refund Policy
Last updated August 2026
14-day money-back guarantee
If you've just upgraded to a paid plan for the first time and it's not working out, contact us within 14 days of that charge and we'll refund it in full, no questions asked.
Free trial
A workspace that signs up on a paid plan gets a 30-day free trial before the first charge, so you can try Go1Desk risk-free before paying anything. The Free plan itself has no trial to speak of, since it's never charged in the first place.
Recurring charges after the first 14 days
Beyond the initial 14-day guarantee, subscription renewals (monthly or annual) aren't refunded for partial periods. Cancelling stops future billing, but the current billing period you've already paid for runs to its end. If you believe you were charged in error (e.g. a duplicate charge, or billing continued after you cancelled), contact us and we'll make it right.
How to request a refund
Email [email protected] with your workspace name and the charge you're asking about. Refunds are processed back to your original payment method through our payment processor (Paddle) and typically appear within 5–10 business days.
Add-ons (seats, routing addresses)
The same policy applies to seat and routing-address purchases as to plan charges: refundable within 14 days of that specific charge, not refunded for partial periods after that.