What's included on each plan

• •1 user seat
• •Unified ticket queue (list + board)
• •Email-to-ticket with threading
• •WhatsApp channel (bring your own number)
• •Custom record types (Buildings, Assets, and more)
• •Escalations dashboard for owners (overdue, urgent & unassigned)

• •Everything in Free
• •Add as many paid seats as you need, no product cap
• •Team routing & auto-assignment
• •1 routing address (support@, sales@, or it@), with more for $5/mo each, up to 3 total
• •Per-team SLAs
• •Canned reply shortcuts
• •Role-based ticket access

• •Everything in Starter
• •2 routing addresses (support@, sales@, and it@), with more for $5/mo each, up to 6 total
• •Mini CRM (contacts & companies)
• •Visual deals pipeline
• •Custom fields on tickets, deals & contacts
• •Retroactive email-to-contact linking
• •Predefined products & services
• •Custom analytics dashboards (charts you build)
• •Performance & resolution-time reporting
• •Custom domain email: host [email protected] directly in Go1Desk instead of forwarding ($10/mo per address; request it from Subscription)

• •Everything in Growth
• •Custom routing-address allowance (talk to sales)
• •Call logging synced to contacts
• •Child tickets across teams
• •Full ticket audit history
• •Priority support
• •Custom domain email: first domain included free, additional domains $10/mo each

From Settings → Subscription, pick any higher plan. You don't have to step through them in order; Free can jump straight to Growth. The new plan's modules turn on immediately, and your routing-address allowance is raised to at least what the new plan includes right away.

Downgrading (or cancelling) is a request, not a self-serve button: email [email protected]. That's deliberate: a workspace using more than the lower plan allows (more routing addresses, or CRM/Deals data in active use) needs a quick manual step first. Once it goes through, modules the new plan doesn't include turn off (your data isn't deleted; turn the plan back up later and it's exactly as you left it), and your routing-address limit is capped to match the new plan.

Seats aren't capped by plan. Add as many teammates as you need from Settings → Subscription, billed per seat at your plan's rate. Extra routing addresses beyond what your plan includes are a small add-on each, up to your plan's max (Suite's allowance is arranged directly rather than self-serve).

Don't use IT ticketing, CRM, Deals, Records, or the Escalations dashboard? Any owner can turn each off individually from Settings → Preferences. It disappears from the sidebar and every form for the whole workspace, with nothing deleted. This is separate from your plan: it's just hiding what you're not using, and you can turn any of it back on the moment you need it.