Help Center

Learn Go1Desk

How every feature actually works: setup, day-to-day use, and what to do when you outgrow a limit.

Frequently asked questions

Quick answers to the 26 questions people ask most, across setup, tickets, your team, the CRM, and billing.

Teams, your first routing address, and where everything lives before your first ticket comes in.

Forward [email protected] into Go1Desk so customers keep emailing the address they already know.

Bring your own WhatsApp Business number so customer DMs land in a dedicated WhatsApp inbox, step by step.

List vs. board view, statuses, priorities, reasons, and the IT Helpdesk tab, plus how to add or edit any of them.

Creating a team, its routing address, auto-assignment, and per-team due dates, including how to edit or remove a team.

Reusable quick replies plus a richer, searchable library of documented fixes: your internal knowledge base.

How tickets link back to a real customer record, and tracking opportunities from first contact to won or lost.

Define your own entities, such as Buildings or Assets, with their own fields tailored to your business.

Every module and limit by plan, and exactly what changes when you upgrade or downgrade.

Host [email protected] directly, not just forwarded. What it costs, what to prepare, and how to request it.

Can't find what you're looking for? Email us and we'll help directly.